The Trade HookTurn missed calls into customers

How it works

Your phone rings first. We help when you miss it.

Customers keep calling your normal business number. You keep your phone service and need no new hardware.

Nothing changes for customers.They call the same business number they use today.
  1. 1

    Keep your existing business number

    Nothing changes on your website, van or signs.

  2. 2

    Your phone rings first

    Only unanswered calls are forwarded.

  3. 3

    A polite follow-up goes out

    The caller can reply and leave a voicemail.

  4. 4

    The customer explains what they need

    Their own words stay with the enquiry.

  5. 5

    Everything appears in your inbox

    Call, reply and readable voicemail together.

  6. 6

    You call back your way

    Use your own phone or open a WhatsApp draft.

Example data. Not a real customer.

Setting up, step by step

  1. 1

    Create your account

    Choose a plan to start from, then sign up with your e-mail and confirm it from the link we send.

  2. 2

    Add your business details and prove your number

    Enter your business name and the number customers ring. You prove the number is yours with a code sent by text or a phone call, or by ringing us from it.

  3. 3

    Save a card

    Stripe saves your card securely. Nothing is charged and no plan starts at this point.

  4. 4

    Get your Trade Hook number and set up forwarding

    We give you your own Trade Hook number and show how to forward unanswered calls to it with your provider, for example a dial code entered on the business phone. Your provider may charge for forwarded calls.

  5. 5

    Make one test call

    Ring your business number from another phone and let it go unanswered. The service goes live only when that test shows the call really arrived from your business number.

Free trial, plans and cancelling

Your first 10 recovered calls are free, with no time limit (one free trial per business; if your card or business number has already had one, you can start a plan straight away instead). When they are used, new missed calls are not texted until you choose a plan; callers hear a short message and the calls still appear in your inbox so you can ring them back.

Plans are monthly, from £14.99, with set numbers of recovered calls, texts and voicemail minutes. See pricing for the allowances.

You can cancel any time from your Plan page: the plan stops renewing and works until the end of the period you have paid for. Remember to remove the call forwarding with your provider when you stop.

Ready to connect your business phone?

The guided setup explains every step in plain English.

Get started