Setup help
Pick a plan on the pricing page, then create your account. The guided setup proves your business number, saves a card without charging it, connects forwarding and checks it with a test call.
Choose a planSupport
Help with your phone connection, enquiries or account.
Choose the problem that best matches what you are seeing. For urgent service issues, stop relying on forwarding until the connection has been checked.
Forwarding problems
Your normal phone must ring first. Ask your provider for call forwarding on no answer, never forwarding of every call.
Review how connection worksLogin and password
If your password is not working, request a secure reset. The response protects whether an account exists.
Reset your passwordMissed calls and replies
Check that the customer called your normal business number and that forwarding reached the recovery number. Keep the Call button available as your fallback.
Billing and account
You can see your usage, change plan or cancel from the Plan page. For anything else about billing, e-mail us and we will help, including closing the phone connection safely if you leave.
Urgent service issue
If calls appear under the wrong business, texts reach an unexpected person or duplicate activity appears, remove call forwarding with your provider and contact us immediately.
Contact support
Talk to the Trade Hook team.
Email us with your business name and a short description of the problem. Do not include passwords or API credentials.