The Trade HookTurn missed calls into customers

Less time on the phone. More time on the job.

Turn missed calls
into paying
customers.

Missed call text back for UK businesses. When you cannot answer, The Trade Hook texts the caller back automatically, and their replies, voicemails and transcripts land in one simple inbox. You keep your existing number.

Get started See how it works
  • Keep your existing number
  • Your phone rings first
  • No new hardware

How it works

A missed call becomes
a clear enquiry.

Your customer calls as normal. If you cannot answer, The Trade Hook texts them back, keeps their reply and voicemail, and puts the enquiry straight into your inbox. (Example messages.)

Swipe to see each step

9:41
Incoming call Customer call
Decline Answer
1 Customer calls
your number
9:41
The Trade Hook

Sorry we missed your call to Your business. Please reply with how we can help. Thank you.

Text message
2 We send an
automatic SMS
9:41
The Trade Hook

Leak under the kitchen sink.
Can you come today?

Text message
3 Customer replies
with their details
9:41
Enquiries
New 07••• ••• ••• Urgent · Today

Leak under the kitchen sink

Reply
4 It lands in
your inbox

Simple to connect

Keep your number.
We handle the follow up.

There is no new phone system to learn. Your usual number and your normal way of working stay the same.

Read how setup works
  1. 1
    Connect unanswered callsWith your phone provider, set your existing number to forward only calls nobody answers. We show the steps for common UK providers.
  2. 2
    Make one test callWe check the forwarding path before the service goes live.
  3. 3
    Carry on workingNew customer replies appear together in your simple enquiry inbox.

Every enquiry in one place

A simple inbox
built for real life.

See every missed call, SMS reply and voicemail in one clear inbox. Check what they need, get the details and take action.

Get started

Example data. Not a real customer.

Who it is for

Made for businesses
that cannot always answer.

Any business that takes enquiries by phone. Worked examples for some of the busiest:

Garages Electricians Plumbers Heating engineers Builders Roofers And more

The practical questions

Before you get started.

Clear answers about what changes and what stays exactly the same.

Do I keep my existing phone number?

Yes. Customers keep calling the number they already know. You connect only unanswered calls to The Trade Hook.

Does every call get diverted?

No. Your phone rings first as normal. The service responds only when nobody can answer and the call is forwarded.

What does the customer receive?

A polite text from your business: sorry the call was missed, how can we help, and your number to call back. They can also leave a voicemail.

Do I need new hardware?

No. Setup uses call forwarding on your existing phone service, followed by a real test before activation.

What does it cost to try?

Your first 10 recovered calls are free, with no time limit (one free trial per business). A card is saved during setup, but nothing is charged and no plan starts until you choose one. Plans start at £14.99 a month; see pricing.

Is it an answering service?

No. Nobody answers your calls live. The caller gets a text from your business and can leave a voicemail; you reply when you are free. How it compares with an answering service.

Get on with the work

Less phone admin.
More time on the job.

Let missed callers tell you what they need while you keep working.

Get started
  • Works with your existing number
  • Only unanswered calls are connected
  • Verified before going live